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A powerful combination of device
management, security, unified
communications and apps. - Developers
Change is good
Migration doesn’t have to be stressful. No matter what your organization's size, there are services available to make the transition to BlackBerry® 10 simple.
BlackBerry is here to help
As your trusted partner, BlackBerry understands IT project phases and has aligned key milestones of planning, installation, migration, configuration and training with a new suite of services. These services will help provide a seamless experience in getting to
BlackBerry 10.
Service availability to coincide with the launch of BlackBerry Enterprise Service 10.
Preferential pricing for BlackBerry® Technical Support Services customers.1
To learn more, email BB10EnterpriseServices@rim.com
Change Management
and Planning
Perfect for organizations requiring help with planning the transition from BlackBerry® Enterprise Server to BlackBerry Enterprise Service 10 and
migrating users to BlackBerry 10. This service includes:
- An upfront call to review your current environment and planned upgrade/
migration changes, with suggestions for best practices - A security review to assess how you want to configure your new
environment - Technical plan submission, with a review to help identify potential issues
- Discussion of technical plan findings
- A support case number2 provided with the technical plan findings for
reference when you complete your planned BlackBerry solution change
Change Management and
Planning with Remote Installation3
This service is ideal for organizations that would like assistance for both planning and executing the transition from BlackBerry Enterprise Server to BlackBerry Enterprise Service 10 and introducing BlackBerry 10 smartphones into the new environment. It includes:
- All the features of Change Management and Planning
- A project management resource
- Remote installation of BlackBerry Enterprise Service 10, applying planned configuration and settings for users
- The flexibility to scope device migration, ranging from test devices only to migrating as many users to BlackBerry 10 as you'd like
- Assistance in understanding the new platform
Change Management and
Planning with Migration Services3
Best suited to large enterprises with many devices requiring a timed and
phased roll out to BlackBerry 10 or organizations looking to transition
to BlackBerry Enterprise Service 10 from another Mobile Device Management
(MDM) solution.4 This service includes:
- All the features of Change Management and Planning
- A project management resource
- The ability to apply planned configuration and settings for users
on BlackBerry Enterprise Service 10 - Access to a migration service to aid and automate the transition from
managing smartphones with BlackBerry® 7 and older smartphones to
managing BlackBerry 10 smartphones OR leverage the same migration
tool to auto-move users from another MDM platform4 - Testing and confirmation of successful installation and migration
- Assistance in understanding the new platform
BlackBerry 10 Application
Development Services3
Want to rewrite existing Java® apps or develop new apps that will be compatible with BlackBerry® 10 devices? RIM offers Application Development Services to ensure your journey to BlackBerry 10 is satisfying and rewarding for you and your end users. This end-to-end service includes:
- An upfront requirements gathering session
- Application design and development
- Application testing
- Support documentation
- Bug fix support and services
- Training on application usage
- The flexibility to scope the service to meet your needs
Training3
To ensure your teams have the confidence and knowledge to manage and support your BlackBerry Enterprise Service 10 and BlackBerry 10 environment, RIM has designed and developed training and certification5 to assist with your journey. Both instructor-led and web-based training will be available.
Instructor-led training for enterprise customers for
BlackBerry Enterprise Service 10
- Installing and Managing BlackBerry Device
Service - Troubleshooting BlackBerry Device Service
- Installing, Managing and Supporting Universal
Device Service
Web-based training for enterprise
- BlackBerry Device Service Architecture
- Administering BlackBerry Device Service
- Administering Universal Device Service
- Installing BlackBerry Device Service tutorial
- Device Activation tutorial
To learn more, email BB10EnterpriseServices@rim.com
1 For BlackBerry 10 Readiness Services, there will be preferential pricing for BlackBerry Technical Support Services subscribers. Change Management and Planning (CMP) is included with a Premium Support contract and available at other levels as an optional service. Four days of instructor-led training is included with a Premium Support contract per year with discounts at other levels. Web-based training will be available at no cost to all customers.
2Support case number available for base Change Management and Planning Service only.
3These services are being delivered by BlackBerry Enterprise Solution Partners.
4Please contact BB10EnterpriseServices@rim.com for more details.
5Instructor-led courses available as of Jan. 31, 2103. Training registration details available January 2013. Certification exam details available March 2013.
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