Change Management and Planning

Perfect for organizations requiring help with planning the transition from BlackBerry® Enterprise Server to BlackBerry Enterprise Service 10 and migrating users to BlackBerry 10. This service includes:

  • An upfront call to review your current environment and planned upgrade/migration changes, with suggestions for best practices
  • A security review to assess how you want to configure your new environment
  • Technical plan submission, with a review to help identify potential issues
  • Discussion of technical plan findings
  • A support case number2 provided with the technical plan findings for reference when you complete your planned BlackBerry solution change

Change Management and Planning
with Remote Installation3

This service is ideal for organizations that would like assistance for both planning and executing the transition from BlackBerry Enterprise Server to BES10 and introducing BlackBerry 10 smartphones into the new environment. It includes:

  • All the features of Change Management and Planning
  • A project management resource
  • Remote installation of BES10, applying planned configurations and settings for users
  • The flexibility to scope device migration, ranging from test devices only to migrating as many users to BlackBerry 10 as you'd like
  • Assistance in understanding the new platform

Change Management and Planning
with Migration Services3

Best suited to large enterprises with many devices requiring a timed and phased roll out to BlackBerry 10, or organizations looking to transition to BlackBerry Enterprise Service 10 from another Mobile Device Management (MDM) solution.4 This service includes:

  • All the features of Change Management and Planning
  • A project management resource
  • The ability to apply planned configuration and settings for users on BES10
  • Access to a migration service to aid and automate the transition from managing smartphones with BlackBerry® 7 and older smartphones to managing BlackBerry 10 smartphones OR leverage the same migration tool to auto-move users from another MDM platform
  • Testing and confirmation of successful installation and migration
  • Assistance in understanding the new platform

BlackBerry 10 Application Development Services3

Want to rewrite existing Java® apps or develop new apps that will be compatible with BlackBerry® 10 devices? BlackBerry offers Application Development Services to ensure your journey to BlackBerry 10 is satisfying and rewarding for you and your end users. This end-to-end service includes:

  • An upfront requirements gathering session
  • Application design and development
  • Application testing
  • Support documentation
  • Bug fix support and services
  • Training on application usage
  • The flexibility to scope the service to meet your needs


To ensure your teams have the confidence and knowledge to manage and support your BES10 and BlackBerry 10 environment, BlackBerry has designed and developed training and certification5 to assist with your journey. Both instructor-led and web-based training are available.

Instructor-led training for enterprise
customers for BlackBerry Enterprise
Service 10

  • Installing and Managing BlackBerry Device Service
  • Troubleshooting BlackBerry Device Service
  • Installing, Managing and Supporting Universal Device Service

Web-based training for enterprise customers

  • BlackBerry Device Service Architecture
  • Administering BlackBerry Device Service
  • Installing BlackBerry Device Service tutorial
  • Device Activation tutorial