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City of Bonn

We want to drive Bonn's structural change in an innovative way, and the deployment of the BlackBerry solution with the 'Orbit Mobile Traffic Warden' plays an integral part in this. Through this deployment, we were able to enhance customer service, decrease the need for manual data updates, reduce postal costs and speed up the receipt of payments. We clearly got a good return on our investment
Helmut Borchert Head of the Department for General Citizen Service, Federal City of Bonn
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Medium
  • Solution: BlackBerry® Enterprise Server
Full Story

Challenge

  • Needed a mobile device for traffic enforcement officers to record data such as registration numbers and details of traffic offences with the option to transfer data from the mobile device
  • Needed to be able to issue tickets to drivers on the spot with details of the reasoning behind the fine
  • Needed a mobile solution that was equipped to support data transfer

Solution

  • BlackBerry® Enterprise Server
  • BlackBerry® smartphones
  • Orbit Mobile Traffic Warden by Orbit

Benefits

  • Faster processing due to real-time data transfer
  • Increased willingness to pay and quicker payment time
  • Significant cost savings
  • Optimised availability/mobility