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Leicestershire Nutrition and Dietetic Services (LNDS)

If one little message from a dietitian's BlackBerry brightens up someone's day and makes a difference to their weight, then it can't be a bad thing
Eleanor Donaldson adult weight management dietitian, LNDS
  • Industry: Healthcare/Life Sciences
  • Region: EMEA
  • Company Size: Small
  • Solution: Mobile communications
Full Story


  • Leicestershire Nutrition and Dietetic Services (LNDS) provides support for people with diverse nutritional needs and needed a solution to help its patients monitor their own lifestyle habits and reduce the number of face-to-face appointments required
  • LNDS needed a cost effective solution that would allow it to communicate with its patients in a secure way that would record the communication
  • LNDS was looking for a solution that was easy for its patients to use and that would improve the service it provides


  • BlackBerry® smartphones
  • SMS2Desk from Cortado


  • The BlackBerry® solution has enabled LNDS to stay in contact with its patients with the SMS2Desk app, which converts SMS to email and vice versa, making conversations recordable
  • LNDS can now communicate with patients while on the move, improving the service it provides and reducing the number of face-to-face appointments required
  • LNDS is able to attend to more patients via text message than it could with face-to-face appointments, which has reduced the cost of patient communication
  • The BlackBerry solution has resulted in more effective weight loss in patients than before the solution was introduced