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Akerys

“Security was critically important for us. We couldn’t imagine putting a device that handles confidential information in the field without rock solid security.”
Xavier Vallee helpdesk and call centre manager at Akerys
  • Industry: Real Estate/Construction
  • Region: EMEA
  • Company Size: Large
  • Solution: Secure mobile database access
Full Story

Challenge

  • Akerys needed to improve the efficiency of its real estate letting processes including improving the efficiency of managing vacant properties and speeding up processing times
  • Akerys had already implemented a CRM system to improve database management but field agents were unable to access the database remotely causing inefficiency in daily working processes

Solution

  • BlackBerry® smartphones
  • Improved workflow for digital dictation
  • Delivered easier and more accurate time-entry

Benefits

  • By improving information flow, the BlackBerry® solution reduced vacancy rate by 50%, increasing revenue volume
  • Tenant application approval time was reduced by 66%, because sales reps can begin the pre-validation process from the field via their BlackBerry smartphone, minimising revenue gaps and increasing customer satisfaction
  • Xavier Vallée credits the BlackBerry with saving him 10-20% of work time every day
  • The BlackBerry solution provides information security and more effective central administration capabilities

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