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The Workers Welfare Federal Association (AWO)

Working with BlackBerry smartphones is very practical. It [work] can be organised very flexibly and enables you to be independent from set office hours. The special application for the mobile educational counseling department is a decisive step towards quality management and simplifies or rather improves the daily required documentation work.
Thomas Schulitz Head of Department Job and Career, District chapter Workers Welfare Federal Association Mönchengladbach
  • Industry: Retail/Wholesale
  • Region: EMEA
  • Company Size: Medium
  • Solution: BlackBerry® smartphones, BlackBerry® Mobile Voice System (MVS), BlackBerry® Enterprise Server
Full Story

Challenge

  • AWO employees provide educational counseling for families but the mobile nature of their work made it difficult for AWO to keep track of student progress and employee hours; the solution had to allow employees’ work, travel and visiting hours to be logged quickly and easily
  • All information recorded had to be available for other professionals working with the same families
  • Employees struggled with the prohibition against answering phones during consultations as they were also expected to be available for case queries at all times

Solution

  • BlackBerry® smarphones
  • GFI Informationsdesign GmbH integrated database application

Benefits

  • 2,880 office hours each year are saved through the use of the BlackBerry® solution
  • BlackBerry smartphones equipped with GFI’s database application, allow counselors to record all work, travel and visiting hours, as well as the contents of conversations and progress from wherever they are, ensuring transparency of information and results
  • Administrative processes, statistical analysis and invoices are now accelerated and simplified
  • Mobile email on the BlackBerry smartphone allows counselors to answer enquiries regarding cases from the Youth Welfare Office at any time and from anywhere