Ayuntamiento de Jerez - US

“All the council's hopes for the BlackBerry solution have been fulfilled. The communications system has been improved and the incident management has become efficient.”

Jesus Fe Technical Director of IT systems, Jesytel, Jerez City Council

Industry: Government and Public Sector
Region: EMEA
Company Size: Large
Solution: BlackBerry® smartphones, Work Order Management application

Full Story

Challenge

Needed to find a viable technical solution that would mobilise the work process of employees working 'in the field'
Wanted to optimise efficiency and improve client service, with a solution that would allow date to be entered into servers in the simplest and fastest way possible
Needed a real-time email service accessible via mobile devices

Solution

BlackBerry® Enterprise Server
BlackBerry® smartphones
Work Order Management application

Benefits

Efficiency – quick reception of work orders
Mobility of work processes
Time and money saved
Full email platform integration
Improved incident management