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Bank Negara Indonesia

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“From increasing customer satisfaction to greater employee efficiency and major cost reductions, BlackBerry smartphones are a terrific tool for employees who spend time out of the office.”
Dadang Purwaganda BNI Corporate Communication
  • Industry: Finance/Insurance
  • Region: Asia Pacific
  • Company Size: Large
  • Solution: BlackBerry Messenger
Full Story

Challenge

BNI was faced with the need for greater workforce mobility and access to lower cost mobile services. It also recognized the importance of social media websites for their customers, which can serve as an effective channel for promoting services and products as well as engaging customers on a more personal level.

Solution

BNI deployed BlackBerry smartphones with more than 5,000 employees. The devices give users a fast, practical way to respond to email on the go. They also give BNI a new way to share promotions and handle inquiries online via social media. Additionally, BlackBerry Messenger enables employees to communicate more easily internally.

Benefits

  • Faster, more efficient responses to customers
  • Smoother internal communication
  • Improved operational efficiency
  • Substantial cost savings on communication expenses

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