Bankinter

Industry: Finance/Insurance
Region: EMEA
Company Size: Large
Solution: Secure mobile access to real-time data

“The transition to BlackBerry smartphones happened almost overnight without a pilot programme and it was a complete success.”

Pedro del Castillo director of new technology, Bankinter

Full Story

Challenge

Bankinter needed a solution that would help to speed up response times for customers as when executives and the sales team were in meetings, they could not be contacted
Employees were unable to work remotely and could only access company information and emails at their desks
Bankinter needed to connect mobile employees working across regions

Bankinter employees are now highly mobile and can reply instantly to emails when on the go, improving customer service levels and reducing waiting time for decisions and responses
Increased access to information has improved productivity as employees are always able to work when out of the office
The Engloba application has helped improve access to the company’s intranet, allowing real-time reports on a client’s response to a sales action for future reference
The Employee Directory application has improved and simplified communications among employees