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Bankinter

The transition to BlackBerry smartphones happened almost overnight without a pilot programme and it was a complete success.
Pedro del Castillo director of new technology, Bankinter
  • Industry: Finance/Insurance
  • Region: EMEA
  • Company Size: Large
  • Solution: Secure mobile access to real-time data
Full Story

Challenge

  • Bankinter needed a solution that would help to speed up response times for customers as when executives and the sales team were in meetings, they could not be contacted
  • Employees were unable to work remotely and could only access company information and emails at their desks
  • Bankinter needed to connect mobile employees working across regions

Solution

  • BlackBerry® Smartphones
  • BlackBerry® Enterprise Server
  • Movilok Employee Directory application
  • Movilok Engloba application

Benefits

  • Bankinter employees are now highly mobile and can reply instantly to emails when on the go, improving customer service levels and reducing waiting time for decisions and responses
  • Increased access to information has improved productivity as employees are always able to work when out of the office
  • The Engloba application has helped improve access to the company’s intranet, allowing real-time reports on a client’s response to a sales action for future reference
  • The Employee Directory application has improved and simplified communications among employees