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Bromsgrove District Housing Trust

The BlackBerry solution certainly helped get us where we are today and has put us on track to help reach our target of 95%
James Thomas Network Manager, Bromsgrove District Housing Trust
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Medium
  • Solution: Field force mobile data access
Full Story

Challenge

  • The Trust needed to improve the quality of its service delivery and community relations
  • It was already using a BlackBerry® solution for mobile email but wanted to extend its use for mobile data access

Solution

  • BlackBerry® smartphone
  • BlackBerry® Enterprise Server
  • ServiceTrack– mobile data access solution
  • Pro-Forms™ from ResourceTrack – mobile data entry solution

Benefits

  • Productivity was improved by 20% three months after going live
  • Customer satisfaction climbed to 88%
  • The Trust has a 100% paperless appointment system in place
  • Reduced costs associated with travel time, vehicle and wear and tear and the back-office
  • Field staff can spend more time helping people in the community