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Bromsgrove District Housing Trust
“The BlackBerry solution certainly helped get us where we are today and has put us on track to help reach our target of 95%”James Thomas Network Manager, Bromsgrove District Housing Trust
- Industry: Government and Public Sector
- Region: EMEA
- Company Size: Medium
- Solution: Field force mobile data access
Challenge
- The Trust needed to improve the quality of its service delivery and community relations
- It was already using a BlackBerry® solution for mobile email but wanted to extend its use for mobile data access
Solution
- BlackBerry® smartphone
- BlackBerry® Enterprise Server
- ServiceTrack– mobile data access solution
- Pro-Forms™ from ResourceTrack – mobile data entry solution
Benefits
- Productivity was improved by 20% three months after going live
- Customer satisfaction climbed to 88%
- The Trust has a 100% paperless appointment system in place
- Reduced costs associated with travel time, vehicle and wear and tear and the back-office
- Field staff can spend more time helping people in the community
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