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Bank am Bellevue

In my role of administrator, I can use the flexible administration options for managing user profiles and functions in order to select the most cost-efficient user profiles to the benefit of the bank. The well-structured monitoring system, the alert functions and the error detection and elimination make my work a great deal easier
Holger Schultes head of IT, Bank Bellevue
  • Industry: Finance/Insurance
  • Region: EMEA
  • Company Size: Medium
  • Solution: Mobile Voice System and call recording
Full Story

Challenge

  • Bank am Bellevue specialises in financial services, including investment banking and brokering
  • As required by law, all of Bank am Bellevue’s financial transactions needed to be recorded so it needed a solution that would record phone calls from employees mobiles
  • It was essential that phone calls were recorded securely with a reliable solution that would reduce telephone costs

Solution

  • BlackBerry® smartphones
  • BlackBerry® Enterprise Server
  • BlackBerry® Mobile Voice System (BlackBerry® MVS)

Benefits

  • Bank am Bellevue fulfils its legal requirements by recording calls securely using the reliable BlackBerry MVS solution
  • Employees have one contact number for their landline and BlackBerry smartphone, allowing customers to reach Bank am Bellevue at all times
  • The BlackBerry MVS solution reduces the bank’s costs by routing calls via the Internet
  • The convergence of desktop phone and smartphone ensures security and control of the entire system and monitoring for the IT administrator
  • The BlackBerry Enterprise Server provides the highest security standards and ensures that no unauthorised connections are established via the bank’s telecoms system