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Birmingham and Solihull Mental Health NHS Foundation Trust

With BigHand digital dictation for BlackBerry the backlog in one team has almost completely gone and correspondence is being sent out just a few days after recording, instead of a few weeks as sometimes happened in the past.
Gunther Empl ICT program manager, Birmingham and Solihull Mental Health NHS Foundation Trust
  • Industry: Healthcare/Life Sciences
  • Region: EMEA
  • Company Size: Large
  • Solution: Mobile digital dictation
Full Story


  • Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) operates across a 172-square-mile region with around 135 mobile consultant teams, making it challenging to correspond effectively
  • Traditionally dictation was recorded onto tapes and then typed up by hand, making the process lengthy and inefficient
  • The analogue tapes were easily damaged and presented a security risk as they contained confidential client information


  • BlackBerry® smartphone
  • BlackBerry® Enterprise Server
  • BigHand Digital Dictation


  • The BlackBerry® solution with BigHand has been popular with employees; at the end of the pilot scheme 67% of all dictations were coming through the BlackBerry solution, with only 100 of the 500 consultants using it
  • The solution brings greater security and has helped enable more consultants to use mobile dictation without investing in new technology
  • Digital dictation has helped improve workflow management and workload allocation to secretaries
  • By making analogue tapes redundant, the solution brings cost savings and improving the allocation of secretarial time has removed the need temporary staffing during staff absences