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Champion Forklifts

It's the first phone I can't imagine living without
Derek Martin Managing Director, Champion Forklifts
  • Industry: Other
  • Region: EMEA
  • Company Size: Small
  • Solution: Mobile email, customer relationship management software
Full Story

Challenge

  • Champion Forklifts is known for its responsive service, but the mobile phones the company had in place were showing their limits
  • Answering calls wasn’t easy when the engineers’ hands were covered in grease and voice reception was patchy in some areas. Calls were going unanswered, which was slowing down response times
  • Derek Martin was desperate to find a solution that gave him information on the move

Solution

  • Martin was introduced to the BlackBerry® solution at a business seminar and was soon up and running with his own BlackBerry smartphone
  • Mobile email, web access, phone and calendaring
  • BlackBerry smartphone synchronises with the company’s customer relationship management software

Benefits

  • Martin credits his BlackBerry smartphone with “freeing him up” as he doesn’t have to rely on his computer to access his emails and no longer needs to carry around several devices
  • The BlackBerry solution has played a key role in raising his company’s quality of service to a new level
  • Helped Champion Forklifts UK save its customers money by helping them keep their operations up and running