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City of Waterloo

BlackBerry 10 devices are some of the best business smartphones available. While they deliver tangible productivity benefits and iron-clad security standards, our staff from planners to bylaw personnel to firefighters can also enjoy the benefits of a cutting-edge device with all the enterprise apps they need at their fingertips.
Max Min Director of Information Management and Technology Services, City of Waterloo
  • Industry: Government and Public Sector
  • Region: North America
  • Company Size:
  • Solution: BlackBerry® Enterprise Service 10 (BES10), BlackBerry® 10 smartphones, BBM™
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With many citizens working in the technology sector, service expectations for the local government run high. People expect the city to use the latest tools to solve problems quickly and efficiently — and for access to information regarding programs and services to be painless. Among its initiatives, the city has looked to improve the effectiveness and efficiency of its emergency services. It also sought to take advantage of mobile technologies to provide citizens with location-aware information on city services.


The City of Waterloo has developed a long-term relationship with BlackBerry, and recently migrated to BlackBerry Enterprise Service 10 (BES10) and BlackBerry 10 smartphones for its workforce. 183 employees were issued BlackBerry 10 devices, and BES10 has been deployed throughout the organization. City employees at every level, from “planners to bylaw personnel to firefighters” all use BES10 to communicate quickly and securely.


  • Improved real-time collaboration through BBM
  • App expertise
  • Location-specific program information
  • Most cost-efficient EMM solution