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CODERE

Thanks to the help of the BlackBerry solution, we have made significant improvements in terms of our efficiency when attending to an incident.
José Antonio Esteban director of strategic systems, CODERE
  • Industry: Other
  • Region: EMEA
  • Company Size: Large
  • Solution: Secure mobile access to real-time data
Full Story

Challenge

  • As CODERE’s business relied on field engineers being on the move and going out to fix gaming equipment all over Spain, it needed a fast and reliable method of communicating with them
  • CODERE’s existing WAP and SMS applications were not able to deliver enough information to the field engineers to enable them to do the best job possible
  • The engineers often worked inside in bars or nightclubs with weak or non-existent mobile signal so CODERE needed a solution that was independent of mobile signal

Solution

  • BlackBerry® Smartphones
  • BlackBerry® Enterprise Server
  • Evernote

Benefits

  • CODERE has seen significant improvements in terms of efficiency in the field as the engineers are better prepared when they reach the incident with more information available on the BlackBerry® solution than with the previous solution
  • Accuracy of field work improved by 50% thanks to the BlackBerry solution
  • The faster decision-making that the solution enables by providing more information has helped improve revenue