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DeSevilla - Seville City Council

Our expectations regarding the BlackBerry solution have been widely fulfilled; the communications system has been improved and incident management has been simplified and made more efficient, we can now respond to 99% of the reported incidents within 72 hours.
Leonor Rodriguez Head of the ICT Division, DeSevilla
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Large
  • Solution: BlackBerry® Enterprise Solution
Full Story

Challenge

  • Needed swift and reliable communications with field-based technicians
  • Needed a solution that allows both supervisors and employees to stay in touch at all times
  • Needed, for the public water company EMASESA, access to real-time data on reservoir levels, and the ability to make any necessary urgent decisions, that would ensure a constant and reliable water supply

Solution

  • BlackBerry® Enterprise Solution
  • REUR72 from ITSoft

Benefits

  • Improved citizen satisfaction
  • Optimised incident management
  • Reduced response time
  • Optimised communication
  • Access to updated information in real time