“Our sales executives have all the information they need to close deals right in their pockets. Thanks to the BlackBerry solution, the work of sales executives has become more efficient and more accurate, providing a considerable gain in sales for Ecopaper.”Eduardo Marçola Teixeira IT manager
- Industry: Retail/Wholesale
- Region: Latin America
- Company Size: Small
- Solution: PWAP by True Systems
- When Ecopaper Comércio de Papéis e Descartáveis Ltda. (Ecopaper) sales force visited clients, they carried an armload of documents. This manual approach to paperwork was expensive and highly inefficient.
- To place purchase orders, sales reps would call the central office and transfer the information to an employee who would enter it in the system. This process was lengthy and the margin for error high.
- Sales executives were too busy to regularly update the company’s database. Crucial information took up to three months to be uploaded into the system.
Ecopaper equipped its sales force with BlackBerry® smartphones and deployed a mobile application called PWAP, from BlackBerry® Associate Alliance Member True Systems, to automate the sales process.
- Improved customer service
- Faster processing of sales orders
- Better reporting capabilities
- Easy access to product inventory and price lists
- Reduced printing costs