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FCC

Public authorities always require data in order to implement their environmental policies, so this [BlackBerry] solution has meant that we can add value to our service, helping us stand out from the competition.
Jordi Baldirá Head of Services, FCC
  • Sector: Government and Public Sector
  • Región: EMEA
  • Tamaño de la empresa: Large
  • Solución: Mobile incident management and GPS-based application
Full Story

Challenge

  • The FCC handles multiple daily cleaning incidents in 5,000 worldwide cities and towns, and required a comprehensive information management system that would enable instant coordination of incidents with leadership from central locations
  • Response time and efficiency were major concerns for the FCC, and the company wished to improve its ability to locate reported incidents with precision
  • The FCC needed to provide its client, the public authority, with constant access to reports as proof that citizens' needs were met with success and efficiency

Solution

  • BlackBerry® smartphones
  • Neosistec large-scale incident management and GPS-based application-SGI

Benefits

  • Incidents are instantly located, resourced and centrally coordinated
  • After implementing the BlackBerry® solution, the average time spent on incident resolution dropped from 24 to 12 hours and fieldworkers reported spending 40% less time on incidents, significantly improving efficiency
  • Now, the FCC can provide clients with stored photographic records from before and after incident solutions and record efficiency gains, improving accountability
  • The BlackBerry solution returned on its investment in just 11 months and increased client loyalty; the public authority renewed their £88m contract
  • Employees carrying BlackBerry smartphones have reported that they feel more valued and have an increased sense of empowerment