Skip to content
Important message: JavaScript must be enabled to use this site. Please enable JavaScript in your browser and refresh the page.

FCC

Public authorities always require data in order to implement their environmental policies, so this [BlackBerry] solution has meant that we can add value to our service, helping us stand out from the competition.
Jordi Baldirá Head of Services, FCC
  • Sector: Government and Public Sector
  • Región: EMEA
  • Tamaño de la empresa: Large
  • Solución: Mobile incident management and GPS-based application
Full Story

Challenge

  • The FCC handles multiple daily cleaning incidents in 5,000 worldwide cities and towns, and required a comprehensive information management system that would enable instant coordination of incidents with leadership from central locations
  • Response time and efficiency were major concerns for the FCC, and the company wished to improve its ability to locate reported incidents with precision
  • The FCC needed to provide its client, the public authority, with constant access to reports as proof that citizens' needs were met with success and efficiency

Solution

  • BlackBerry® smartphones
  • Neosistec large-scale incident management and GPS-based application-SGI

Benefits

  • Incidents are instantly located, resourced and centrally coordinated
  • After implementing the BlackBerry® solution, the average time spent on incident resolution dropped from 24 to 12 hours and fieldworkers reported spending 40% less time on incidents, significantly improving efficiency
  • Now, the FCC can provide clients with stored photographic records from before and after incident solutions and record efficiency gains, improving accountability
  • The BlackBerry solution returned on its investment in just 11 months and increased client loyalty; the public authority renewed their £88m contract
  • Employees carrying BlackBerry smartphones have reported that they feel more valued and have an increased sense of empowerment