At the end of a long day on the road, Fixeda’s 170 salespeople were returning home to an extra hour of faxing their clients’ orders through to the billing and dispatch office for processing the next day
The company needed a solution that would offer a faster turnaround for its clients and a shorter day for its hardworking sales team
Fixeda decided to adopt the BlackBerry® Enterprise Solution and deployed BlackBerry® smartphones to its salespeople, with the main goal of automating its ordering process.
With help from BlackBerry Application Partner, Innova Telecom, Fixeda mobilised an application that would enable its sales workers to enter their clients’ orders directly into the company database
Using their BlackBerry smartphones in the day has meant Fixeda’s salespeople can enjoy more free time in the evening
Improvement in quality of customer service and 50% reduction in the time clients have to wait for their orders
The mobile application provides Fixeda’s sales team with all the information they need on their clients in real-time