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Gateshead Council

The BlackBerry was just what the caseworkers needed: lightweight, secure, discreet and reliable.
Julie Gallagher ICT Programme Manager, Gateshead Metropolitan Borough Council
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Medium
  • Solution: BlackBerry® smartphone
Full Story

Challenge

  • The project’s rapid response teams were frustrated at having to return to the office to enter their victim reports in the Safer Families database
  • Case workers on late shift could not file their reports as the office would be closed. This meant that case notes were not available to Men’s Service officers when they needed them

Solution

  • BlackBerry® smartphones with mobile email and calendaring
  • Online incident reports

Benefits

  • Lightweight, secure and reliable solution
  • 99% of requirements met
  • Effective backup of data
  • Faster filing of incident reports