“We have achieved higher quality of service and an improvement in customer and member satisfaction with BlackBerry. The return on investment was seen in only six months.”Peer-Arne Böttcher CEO, Business Club Hamburg GmbH
- Industry: Professional Services/Legal
- Region: EMEA
- Company Size: Small
- Solution: Mobiles CRM
- BCH employees must be available at all times and able to respond to members’ requests effectively and efficiently but this was hindered by a lack of access to customer data while they were away from their desks.
- Due to the Club’s growth its existing CRM solution became unmanageable and there was no way to access member data remotely.
- The Club needed a solution that would enable employees to access CRM information at anytime and anywhere.
- BlackBerry® Smartphones
- Bespoke Mobile Client solution from BFI
- Staff can now respond faster and more efficiently to requests from members wherever they are improving the quality of service and member satisfaction.
- The BlackBerry® solution has helped Business Club Hamburg reduce the amount of time spent completing admin tasks.
- Connecting contractors with potential clients has been improved by being able to sort member data.