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Business Club Hamburg GmbH

We have achieved higher quality of service and an improvement in customer and member satisfaction with BlackBerry. The return on investment was seen in only six months.
Peer-Arne Böttcher CEO, Business Club Hamburg GmbH
  • Industry: Professional Services/Legal
  • Region: EMEA
  • Company Size: Small
  • Solution: Mobiles CRM
Full Story

Challenge

  • BCH employees must be available at all times and able to respond to members’ requests effectively and efficiently but this was hindered by a lack of access to customer data while they were away from their desks.
  • Due to the Club’s growth its existing CRM solution became unmanageable and there was no way to access member data remotely.
  • The Club needed a solution that would enable employees to access CRM information at anytime and anywhere.

Solution

  • BlackBerry® Smartphones
  • Bespoke Mobile Client solution from BFI

Benefits

  • Staff can now respond faster and more efficiently to requests from members wherever they are improving the quality of service and member satisfaction.
  • The BlackBerry® solution has helped Business Club Hamburg reduce the amount of time spent completing admin tasks.
  • Connecting contractors with potential clients has been improved by being able to sort member data.