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KNR Flat Rock

BlackBerry is an amazing tool for SMEs [Small and Medium Enterprises]. It enables them to improve business processes by taking non-disruptivebaby steps.
Allan Wilson marketing director, KNR Flat Rock
  • Industry: Retail/Wholesale
  • Region: EMEA
  • Company Size: Small
  • Solution: Order-taking application, mobile email
Full Story

Challenge

  • KNR Flat Rock’s sales force only spends a small number of hours a week in the company’s offices.
  • As the company grew it became more difficult for the management team to communicate with its sales force.
  • In addition, the company’s manual fax-based order-taking system could not meet its needs

Solution

  • The company’s salespeople and management team are equipped with BlackBerry® smartphones, used by everyone for mobile email and calendar access
  • KNR Flat Rock worked with Mobile At Work to develop a bespoke order-taking BlackBerry application and deployed it with BlackBerry® Enterprise Server for Microsoft Exchange. 

Benefits

  • The deployment has helped the sales force develop a sense of team spirit and camaraderie.
  • Data entry errors have been almost eliminated.
  • Support staff have been freed up to concentrate on customer-orientated services.