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Konica Minolta

We already credit the BlackBerry solution with reducing costs and generating greater efficiency.
Atle Jensen Technical Director of Konica Minolta Norway
  • Industry: Manufacturing/Technology
  • Region: EMEA
  • Company Size: Large
  • Solution: Mobile CRM
Full Story

Challenge

  • Increased mobility was a key part of the company’s decision to completely overhaul its IT system
  • Keen to implement a single standard device across the organisation to reduce support requirements
  • Solution needed to offer unprecedented security and excellent battery life

Solution

  • BlackBerry® smartphone
  • BlackBerry ® Enterprise Server
  • Pocket CRM application

Benefits

  • 97% reduction in technicians’ voice calls to dispatchers
  • 100% ROI on smartphones in two years
  • Reduced mobile voice and data costs
  • Improved dispatcher efficiency