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LINKBYNET

The BlackBerry solution met our requirements perfectly. As our business grows, our reputation for quality of service is attracting bigger and bigger enterprises.Many of them require that we comply with strict standards, such as ITIL, which is the most widely accepted standard for IT service management in the world. Thanks tothe BlackBerry solution, we know that our alert response system is able to meet these high standards.
Patrick Aisenberg Technical Director of LINKBYNET
  • Industry: Other
  • Region: EMEA
  • Company Size: Large
  • Solution: BlackBerry® Enterprise Server
Full Story

Challenge

  • LINKBYNET needed to provide their emergency response team with the ability to remain in constant contact at all hours of the day.
  • Needed to adopt the most efficient, reliable and cost effective means for the emergency response team to provide the best possible service for customers

Solution

  • Implemented a BlackBerry® solution to provide push email, which ensures that alerts are delivered as quickly as possible to the emergency response team
  • Rolled out BlackBerry smartphones to all emergency response technicians

Benefits

  • BlackBerry solution has solved the reliability issue
  • The emergency response team have access to reliable and quick email notifications through the push-email technology
  • The solution is easy-to-manage, scalable and users required no special training