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Liquigas

With the BlackBerry solution staff can now respond, wherever they are, almost immediately.This is clearly a key factor in ensuring customer satisfaction.
Riccardo Salierno Chief Information Officer, Liquigas
  • Industry: Other
  • Region: EMEA
  • Company Size: Medium
  • Solution: CRM application
Full Story

Challenge

  • In-field sales force did not have fast and reliable access to email and was unable to process company documents while out of the office
  • Mobile staff were unconnected and unable to react quickly to internal company communications
  • Members of the sales team with limited technology experience would be unable to quickly use a complex communications solution

Solution

  • BlackBerry® smartphones
  • BlackBerry® Enterprise Server
  • BlackBerry® platform
  • CRM application by GulliverNet

Benefits

  • Increased employee productivity when out of the office
  • Improved internal communication between office and mobile staff
  • Training was not necessary as the devices were highly user-friendly
  • Increased customer satisfaction
  • Reliable and secure solution