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Longspan Gutters

Because they can respond faster, we can close sales more quickly, which prevents the customer from going to the competition.
Gus Behn chief executive officer, Longspan Gutters.
  • Industry: Manufacturing/Technology
  • Region: EMEA
  • Company Size: Medium
  • Solution: Mobile email & BlackBerry Messenger
Full Story

Challenge

  • Longspan Gutters manufactures, distributes and installs seamless aluminium gutters and related products.
  • Service quality has also improved with the sales team able to spend more time with customers, and also respond to queries more quickly.
  • The company wanted a solution that could deliver push technology, centralised management of the devices and cost savings.

Solution

  • BlackBerry® smartphones
  • BlackBerry® Enterprise Server
  • BlackBerry® Messenger (BBM™)

Benefits

  • Longspan Gutters uses email primarily with customers and suppliers, while BBM is used to communicate with staff - a switch that has helped the company save money on mobile calls and text messages.
  • Service quality has also improved with the sales team able to spend more time with customers, and also respond to queries more quickly.
  • Increased personal productivity
  • The implementation of the BlackBerry® solution has enhanced the sales teams’ mobility and means the company can close sales more quickly, preventing customers from going to the competition.