Longspan Gutters

Industry: Manufacturing/Technology
Region: EMEA
Company Size: Medium
Solution: Mobile email & BlackBerry Messenger

“Because they can respond faster, we can close sales more quickly, which prevents the customer from going to the competition.”

Gus Behn chief executive officer, Longspan Gutters.

Full Story

Challenge

Longspan Gutters manufactures, distributes and installs seamless aluminium gutters and related products.
Service quality has also improved with the sales team able to spend more time with customers, and also respond to queries more quickly.
The company wanted a solution that could deliver push technology, centralised management of the devices and cost savings.

Longspan Gutters uses email primarily with customers and suppliers, while BBM is used to communicate with staff - a switch that has helped the company save money on mobile calls and text messages.
Service quality has also improved with the sales team able to spend more time with customers, and also respond to queries more quickly.
Increased personal productivity
The implementation of the BlackBerry® solution has enhanced the sales teams’ mobility and means the company can close sales more quickly, preventing customers from going to the competition.