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Magna International Europe AG

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“Since we started using the BlackBerry solution in connection with FlowGate, we have visibly increased the transparency in our business processes. For us,there was no alternative: only the BlackBerry platform would offer us the necessary range of features and the functionality we needed.”
Tilman Berg IT Application Manager, Magna
  • Industry: Field Service/Automotive
  • Region: EMEA
  • Company Size: Medium
  • Solution: BlackBerry® Enterprise Server
Full Story

Challenge

  • With a highly mobile executive and sales team, Magna needed a mobile handset with a matching operating system that would provide phone, email and calendar features
  • Needed mobile access to and management options for CRM-data in real-time due to constant updates of customer data and order details

Solution

  • BlackBerry® Enterprise Server
  • BlackBerry® smartphones
  • FlowGate by GFI Informationsdesign

Benefits

  • Mobile access to customer data and additional databases
  • Real-time updates of CRM and ERP data
  • High transparency
  • Improved customer service
  • Easy, self-explanatory installation

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