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City of Grenoble

Fighting graffiti is just the start. The goal is to get as much value as possible out of the Council’s investment in the BlackBerry solution.
Claire Fernandes supplier contract manager, IT department, Grenoble City Council.
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Medium
  • Solution: Mobile email and field services
Full Story

Challenge

  • Business managers and council officials were often travelling and to access email and schedules, they had to regularly stop by the Council offices to use their computers
  • While keen to use mobile communications, the council had seen skyrocketing operating costs due to use of the city’s fleet of mobile phones
  • Another challenge facing the city was graffiti – the council needed to find an efficient way to track and eliminate it

Solution

  • BlackBerry® smartphones
  • BlackBerry® Enterprise Server
  • Shoot and Proof by Codasystems

Benefits

  • The implementation of the BlackBerry solution has helped to reduce communication costs - calls to premium-rate numbers have dropped by 32% and SMS costs have stabilised with users preferring to use mobile email
  • The solution, combined with the Shoot and Proof application, has also helped streamline the fight against graffiti because information is transmitted in real-time
  • The data collected has also allowed the City to spot flare-ups of graffiti activity and proactively assign police and clean up teams accordingly