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Medicals Direct

The process has speeded up by eliminating the postal delays and has enabled us to reduce the average turnaround time by around 4 days. We have even been know to turn some cases around from start to finish in under an hour.
Jonathan Benton Managing Director of Medicals Direct
  • Industry: Healthcare/Life Sciences
  • Region: EMEA
  • Company Size: Large
  • Solution: BlackBerry solution
Full Story

Challenge

  • Speed up current turn around times for cases.
  • Streamline paper intensive processes.

Solution

  • BlackBerry® smartphones
  • BlackBerry® Enterprise Server
  • BlackBerry® Browser
  • PaperIQ (a BlackBerry® Independent Software Vendor)

Benefits

  • Reduced the average turnaround time by around 4 days.
  • The nurses, many of whom had little or no IT experience, adopted the new solution quickly.
  • Medicals Direct to better serve its customers, the insurers.
  • The patients have a greatly improved experience and the process impacts on their time less significantly.