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Merz Group Services GmbH

In an enterprise structure that builds so strongly on field service, the active and mobile connection into the enterprise system at any time and anywhere is crucial.It is essential that our field staff and management can access important information quickly and easily.
Norbert Hagemann IT Director, Merz Pharma
  • Industry: Healthcare/Life Sciences
  • Region: EMEA
  • Company Size: Large
  • Solution: BlackBerry® Enterprise Server
Full Story


  • Availability and a reliable connection to the company's central database of customer and company information has to be guaranteed at all times, as the workforce is constantly mobile
  • Workers need to be able to place orders remotely while on site with the customer and make the entire ordering process smooth, efficient and quick, to optimise order processing and handling


  • BlackBerry® Enterprise Server
  • BlackBerry® smartphones
  • FlowGate by GFI Informationsdesign GmbH


  • Accuracy of information
  • Direct integration into the ordering system
  • Access to information in SAP Business Warehouse