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“Our hotel clients have responded well to the application we built for their BlackBerry smartphones because everything is there for them. They no longer have anxiety about whether a job is done or not done because they are connected with a mobile device they can trust.”Phillip Balangue President
Metromedia had already created HotelEXPERT, desktop software that coordinates guest requests among employees for addressing things like getting new towels or replacing light bulbs. But most hotel staff are mobile and can’t access desktop software, so instructions are often delivered by cell phone or two-way radio.
To mobilize this process, Metromedia decided to create PocketHotelEXPERT®, a mobile version of their software built in .NET that would push requests directly to the right staff member wherever they’re working in the hotel.