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Ministerio de Desarrollo Social

The Ministry chose to invest in BlackBerry because it’s the ideal mobility solution for governments, because of the high-level security, user experience and low total cost of ownership.
Diana Beatriz Gomes Chief of Heritage and Head of the Cellular and Satellite Communication Network of the Ministry of Social Development, Argentina
  • Industry: Government and Public Sector
  • Region: Latin America
  • Company Size: Large
  • Solution: BlackBerry® Enterprise Server, BlackBerry® 10 smartphones, BlackBerry® Balance™ technology, BBM™
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For the Ministry, coordinating vital services across Argentina means keeping people connected in real-time over vast distances. For example, when a natural disaster strikes, the Ministry delivers aid to communities in need. Field operators working for the Ministry visit communities to find out what’s required in terms of food, medicine or logistical support. But these teams, who are often sent to remote towns with no access to computers, were taking notes by hand and sending them by mail to the Ministry in Buenos Aires. It could take a week— a lifetime in disaster relief — for this information to reach the Ministry’s office.Complicating matters, these handwritten notes could also be hard to read.


The Ministry equipped its field operators and personnel with 1,200 BlackBerry® Z10 and 1,100 BlackBerry® Q10 smartphones. The goal was to have field staff capture and share information about the conditions in communities during natural disasters and health- and food-related crises. The Ministry chose the BlackBerry enterprise mobility management solution for its versatility and security features in 2012 and added the BlackBerry 10 smartphones to their existing BlackBerry infrastructure. With Microsoft® ActiveSync enabled on the mail server, the BlackBerry 10 smartphones can be managed securely, including work e-mail accounts. “Corporate email with the BlackBerry Balance technology allows employees to access their personal and work information without compromising security. And BBM’s immediacy and reliability was a key factor in our purchase decision,” said Gomes.


  • Faster decision making and response times
  • Significantly faster to get approvals and acquire humanitarian aid
  • Better accessibility to technology in lightweight format for field operators
  • Improved training and education in remote communities
  • Improved communications among employees and with the public