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Ministerio de Desarrollo Social

The BlackBerry solution gives us the ability to share the information with peace of mind. We are dedicated to improving the human condition, and our BlackBerry smartphones and BlackBerry PlayBook tablets help us to act and respond quickly.
Diana Beatriz Gomes Head of Assets, Supplies and Telecommunications
  • Industry: Government and Public Sector
  • Region: Latin America
  • Company Size: Large
  • Solution: BlackBerry® Enterprise Server, BlackBerry® PlayBook™ tablets and BlackBerry® smartphones
Full Story


In the past, field operators and employees would be sent to remote towns to deliver aid and humanitarian assistance with no access to computers, forcing them to take notes by hand and send them by mail to the Ministry in Buenos Aires. It could take a week for this information to reach the Ministry’s office and handwriting could be hard to read, making it difficult for officials to make quick decisions about grants for aid and medicine to be shipped. Staff also had to carry heavy, fragile and expensive equipment to remote areas to give educational workshops.


The Ministry equipped 400 of its field operators and personnel with BlackBerry smartphones and BlackBerry PlayBook tablets and chose the BlackBerry Enterprise Server for its versatility and security features. It provided staff with continuous, highly secure access to their centralized servers from almost anywhere and enabled them to share information securely, including large files, photos and videos. Field operators now travel to communities with customized forms pre-loaded on their BlackBerry devices, take pictures with the built-in camera and then geo-tag the form with specific coordinates using the devices’ GPS feature. Field operators also use BlackBerry PlayBook tablets for social training campaigns and staff training.


  • Faster decision making and response times
  • Significantly faster to get approvals and acquire humanitarian aid
  • Better accessibility to technology in lightweight format for field operators
  • Improved training and education in remote communities
  • Improved communications with the public