MMCS Group - US

“In our industry, we get paid 80% on completion and a further 20% three months later if there are no issues. Therefore, the sooner we can prove satisfactory completion, thesooner we can get paid.”

Alan Phipps Sales Director, MMCS Group

Industry: Field Service/Automotive
Region: EMEA
Company Size: Small
Solution: BlackBerry® Enterprise Solution

Full Story

Challenge

MMCS needed to enable better communications with its remote workforce and customers
In particular, MMCS needed to be able to verify the state of the work on sites at the end of a project
MMCS wanted to be able to show customers that its crew had left the site in a good state without obliging the customer to physically visit the area

Solution

BlackBerry® smartphone with hand-e-pix by Handheld PCs, an application that adds GPS coordinates, user-generated text and the time and date to photographs taken with a BlackBerry camera

Benefits

Improved efficiency, with real time visibility
Increased customer service quality
Faster time to payment
Differentiation in a competitive market
Reduced liability