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MMCS Group

In our industry, we get paid 80% on completion and a further 20% three months later if there are no issues. Therefore, the sooner we can prove satisfactory completion, thesooner we can get paid.
Alan Phipps Sales Director, MMCS Group
  • Industry: Field Service/Automotive
  • Region: EMEA
  • Company Size: Small
  • Solution: BlackBerry® Enterprise Solution
Full Story

Challenge

  • MMCS needed to enable better communications with its remote workforce and customers
  • In particular, MMCS needed to be able to verify the state of the work on sites at the end of a project
  • MMCS wanted to be able to show customers that its crew had left the site in a good state without obliging the customer to physically visit the area

Solution

  • BlackBerry® smartphone with hand-e-pix by Handheld PCs, an application that adds GPS coordinates, user-generated text and the time and date to photographs taken with a BlackBerry camera

Benefits

  • Improved efficiency, with real time visibility
  • Increased customer service quality
  • Faster time to payment
  • Differentiation in a competitive market
  • Reduced liability