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OneMove Ltd.

BlackBerry smartphones have made us more efficient. We have been able to double the caseload of our PMCs and service standards have increased. Theaverage 12-week completion period can be cut to just 9 weeks.
Neil Patel Chief Executive Officer, OneMove
  • Industry: Real Estate/Construction
  • Region: EMEA
  • Company Size: Medium
  • Solution: Field Service, CRM and Dispatch Operations
Full Story

Challenge

  • OneMove™ Ltd. is a UK company that provides a variety of services to make the entire home moving experience more efficient for everyone involved
  • They wanted a highly secure, mobile solution to help with the business goal of acting as the single point of contact for the agent and the customer throughout a move

Solution

  • OneMove lends a BlackBerry® smartphone to each customer during their moving experience
  • They use a web-based case management system to track transaction progress and communicate with customers via the smartphone
  • Live email updates are sent to the customer at each step of the process

Benefits

  • Four-week pilot phase garnered extremely positive feedback
  • Customer satisfaction increased
  • Staff is more efficient and able to double their caseloads
  • Improved management capabilities