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Photomaton

Chaque technicien reçoit ses ordres de mission directement sur son terminal et suit tout ce qu’il fait via cette application. Ceci nous permet de suivre l’avancée des techniciens en temps réel et de calculer précisément la rentabilité de chaque machine.
Romuald Durand Responsable des systèmes d’information
  • Secteur: Other
  • Région: EMEA
  • Taille de l’entreprise: Medium
  • Solution: Mobile email, access to the company’s intranet site
Full Story

Challenge

  • Photomaton employs a 310-strong workforce and operates over nine thousand machines
  • The company was keen to maintain its quality of service and optimise the productivity of its field services staff

Solution

  • Photomaton issued 300 BlackBerry® smartphones to technicians and sales representatives
  • Adapted the existing business system to be BlackBerry smartphone enabled by re-developing it in Java®
  • Used the BlackBerry® Enterprise Server as a gateway between the BlackBerry smartphones in the field and the company’s management software

Benefits

  • Technicians use their BlackBerry smartphones to monitor the status of orders via the company’s intranet site
  • Productivity has been improved significantly