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Pikolin

“El principal beneficio que hemos obtenido ha sido una mejora en el sistema de comunicaciones con la red de distribución en tiempo real, que nos permite alcanzar un nivel de mayor calidad en el servicio que proporcionamos al cliente. Ahora tenemos un sistema más veloz y las incidencias se resuelven rápidamente. Nuestros clientes lo han notado y ha mejorado su confianza en nosotros”
Ángel Gil director de logística en Pikolin
  • Sector: Manufacturing/Technology
  • Región: EMEA
  • Tamaño de la empresa: Large
  • Solución: BlackBerry® Enterprise Solution
Full Story

Challenge

  • Needed to centralise its logistics system and improve customer service
  • Needed to be aware of incidents as they occurred so it could react immediately on a warehouse or route planning level
  • Needed a solution that would minimise data management by third parties, and enable it to meet its goal of improving customer service

Solution

  • BlackBerry® Enterprise Solution
  • BlackBerry® smartphones

Benefits

  • Low implementation costs
  • Logistics control in real time
  • Improved customer service
  • Increase in productivity
  • Efficiencies in resources and time
  • Secure access to data

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