“The BlackBerry solution is helping our field service technicians and strategic sales force to better understand and plan their business and to communicate more effectively with clients.”Ake Deutschmann Director of Information Technology
- Industry: Manufacturing/Technology
- Region: North America
- Company Size: Large
- Solution: Antenna™ Software and Salesforce® Mobile by Salesforce.com®
Pitney Bowes Canada’s field service technicians needed an improved system for managing service calls. Its sales force also required a convenient way to manage sales account details and updates when on the road.
The company rolled out Salesforce Mobile for BlackBerry® smartphones from Salesforce.com to provide virtually immediate access to sales and customer information. To address its field service challenges, Pitney Bowes designed a custom application that enabled workers to easily enter service call information while they’re at a customer’s site, as opposed to writing it down and entering it into the system later.
- Increase in field service technician productivity
- Reduced costs in the supply chain
- Better visibility into customer relationships
- Improved customer service and retention