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Pitney Bowes Canada

“A solução BlackBerry está ajudando nossos técnicos em campo e nossa equipe de vendas estratégicas a entender e planejar melhor suas tarefas e a se comunicar de forma mais eficiente com os clientes”
Ake Deutschmann diretor de TI
  • Setor: Manufacturing/Technology
  • Região: North America
  • Tamanho da empresa: Large
  • Solução: Antenna™ Software and Salesforce® Mobile by Salesforce.com®
Full Story

Challenge

Pitney Bowes Canada’s field service technicians needed an improved system for managing service calls. Its sales force also required a convenient way to manage sales account details and updates when on the road.

Solution

The company rolled out Salesforce Mobile for BlackBerry® smartphones from Salesforce.com to provide virtually immediate access to sales and customer information. To address its field service challenges, Pitney Bowes designed a custom application that enabled workers to easily enter service call information while they’re at a customer’s site, as opposed to writing it down and entering it into the system later.

Benefits

  • Increase in field service technician productivity
  • Reduced costs in the supply chain
  • Better visibility into customer relationships
  • Improved customer service and retention

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