“A solução BlackBerry está ajudando nossos técnicos em campo e nossa equipe de vendas estratégicas a entender e planejar melhor suas tarefas e a se comunicar de forma mais eficiente com os clientes”Ake Deutschmann diretor de TI
- Setor: Manufacturing/Technology
- Região: North America
- Tamanho da empresa: Large
- Solução: Antenna™ Software and Salesforce® Mobile by Salesforce.com®
Pitney Bowes Canada’s field service technicians needed an improved system for managing service calls. Its sales force also required a convenient way to manage sales account details and updates when on the road.
The company rolled out Salesforce Mobile for BlackBerry® smartphones from Salesforce.com to provide virtually immediate access to sales and customer information. To address its field service challenges, Pitney Bowes designed a custom application that enabled workers to easily enter service call information while they’re at a customer’s site, as opposed to writing it down and entering it into the system later.
- Increase in field service technician productivity
- Reduced costs in the supply chain
- Better visibility into customer relationships
- Improved customer service and retention