Plaza Athénée - US

“The BlackBerry smartphone is a reassuring device. I know that the moment I pick it up, I have the entire hotel in hand ...”

Guy Bertaud Assistant Manager of the Plaza Athénée

Industry: Other
Region: EMEA
Company Size: Medium
Solution: Real-time and mobile communication

Full Story

Challenge

Plaza Athénée is a prestigious hotel with over 500 staff from 30 different work areas
In order to fully satisfy the customers’ needs, staff must be able to communicate with one another in real-time

Solution

Shared diaries and interface to an integrated software package dedicated to luxury hotel management
BlackBerry® Enterprise Solution integrated with Microsoft® Exchange and the Microsoft® Active Directory
BlackBerry® smartphones provided by the telephone operator, SFR

Benefits

Sales teams who travel often are able to access vital business information anywhere, anytime
The use of BlackBerry smartphones has improved customer service through real-time communication
Staff members have more freedom and do not have to stop by the office at intervals to check emails
Staff can handle business at any time of the day whilst on the move