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Plaza Athénée

The BlackBerry smartphone is a reassuring device. I know that the moment I pick it up, I have the entire hotel in hand ...
Guy Bertaud Assistant Manager of the Plaza Athénée
  • Industry: Other
  • Region: EMEA
  • Company Size: Medium
  • Solution: Real-time and mobile communication
Full Story


  • Plaza Athénée is a prestigious hotel with over 500 staff from 30 different work areas
  • In order to fully satisfy the customers’ needs, staff must be able to communicate with one another in real-time


  • Shared diaries and interface to an integrated software package dedicated to luxury hotel management
  • BlackBerry® Enterprise Solution integrated with Microsoft® Exchange and the Microsoft® Active Directory
  • BlackBerry® smartphones provided by the telephone operator, SFR


  • Sales teams who travel often are able to access vital business information anywhere, anytime
  • The use of BlackBerry smartphones has improved customer service through real-time communication
  • Staff members have more freedom and do not have to stop by the office at intervals to check emails
  • Staff can handle business at any time of the day whilst on the move