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Royal Borough of Windsor and Maidenhead

Licensing officers now spend more time inspecting and less time preparing for their visits. The BlackBerry devices have also made our teams flexible and responsive,especially in their collaboration with the police. If a licensing officer receives a call in the car from the police he can go straight to the establishment, withouthaving to stop by the office to pick up the paper file.
Alan Barwise Head of licensing for the Royal Borough of Windsor and Maidenhead (RBWM) local authority
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Large
  • Solution: Mobile email, mobile access to records
Full Story


  • The Licensing Act 2003 made a larger range of premises eligible to serve alcohol and made opening hours more flexible. This change in legislation increased complexity for the licensing officers
  • Licensing officers can be called out at any time of the day or night to assist the police
  • To ensure the new legislation was implemented efficiently, licensing officers needed real-time access to license records in the field


  • Deployed BlackBerry® smartphones to the licensing team, allowing mobile access to the CAPS UNI-form back end system
  • The devices gave the team mobile, real-time access to license records whilst in the field


  • Licensing officers are able to go to inspections with up-to-date information
  • The BlackBerry smartphones give the team live and instant access to the system
  • The teams are now more flexible and responsive