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RIDGID/Emerson Professional Tools

The RIDGID 360 application simplifies the process of capturing sales data and finding customer information like pricing and inventory. Our customers want us to be informed and up-to-date on their needs and how we can enhance their business. RIDGID 360 has allowed us to do that.
Chris Smith Territory Sales Manager
  • Industry: Manufacturing/Technology
  • Region: Global
  • Company Size: Large
  • Solution:

Summary

RIDGID®, a division of Emerson™ faced a typical challenge: a busy sales force that had no time to enter sales activities from the road - so the company lacked visibility into the business. They developed RIDGID 360 and built the application in just 8 weeks, using developer tools like the BlackBerry JDE Plug-in for Eclipse®, focusing on mobility from the ground up. Now, sales representatives can look up customer histories, review product inventory and pricing, and use the GPS feature to see customer locations.