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Roland Meinl Musikinstrumente

Real-time order recording and processing is essential for our company.The difference the BlackBerry solution by Como Solution makes in practice isoverwhelming. We set service benchmarks, which provide us and our customers withsignificant competitive advantanges.
Reinhold Meinl Founder and CEO, Roland Meinl Musikinstrumente
  • Industry: Retail/Wholesale
  • Region: EMEA
  • Company Size: Large
  • Solution: Mobile data solution
Full Story

Challenge

  • Processing customer orders was a complicated and labour-intensive process that had to be completed manually. Employees suffered stress, while error and delays damaged customer satisfaction
  • In order to stay ahead in a competitive market, Roland Meinl Musikinstrumente needed a system that could instantly record inventory and help its sales representatives access information about repeat customers
  • The new solution had to be cost-effective and grant employees all over the world prompt access to a central, aggregated record of all order and stock information

Solution

  • BlackBerry® Enterprise Server
  • BlackBerry® smartphones
  • CoMo Solution GmbH inventory and order entry applications, Meinl Connect and Meinl Order

Benefits

  • Now the company can accurately track increased stock levels quickly and efficiently
  • The BlackBerry® solution increased accuracy of order processing, reduced processing time and reduced potential for error
  • Having access to real-time information has improved the business planning in the organization
  • With BlackBerry, all employees are able to use one communication solution and database seamlessly from locations all over the world