Rocco Forte Hotels
“This new platform is good for the business but it is also great for our customers who are able to receive an even higher standard of service as a result of improved business processes.”Emmanuel Clave Group Director of Information Technology, Rocco Forte Hotels
- Industry: Other
- Region: EMEA
- Company Size: Large
- Solution: BlackBerry® Enterprise Service 10, BlackBerry® 10 smartphones
Rocco Forte Hotels is undergoing a period of large expansion. In the next three years the business has plans to add four new properties in the Middle East and North Africa to its existing 11 European hotels. In order to support this growth and maintain its famed high standards Rocco Forte Hotels is constantly reviewing processes and identifying areas of improvement.
After looking at various options Emmanuel spoke to BlackBerry® and began running tests on BlackBerry® 10 and BlackBerry® Enterprise Service 10. During the process Rocco Forte Hotels worked closely with Novell, an infrastructure software provider, and BlackBerry® to build its relevant applications onto the BlackBerry Enterprise Service 10 platform.
- Integration of business apps on iOS and Android devices
- Enabling BYOD within the business
- Democratisation of mobility within the company
- Greater efficiency enables better customer service