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Royal Mail

Management and support of BlackBerry is handled by our IT services provider. They find it incredibly reliable and easy to manage. BlackBerry has become sobusiness-critical, in fact, we're adding an additional server for extra system resiliency - managers can't afford to be without the BlackBerry solution today.We're also taking advantage of the upgrade to implement an even stricter security policy.
Philip Stanton Business Productivity Manager, Royal Mail
  • Industry: Government and Public Sector
  • Region: EMEA
  • Company Size: Large
  • Solution: Mobile email, calendaring, voice communication
Full Story

Challenge

  • In 2002, Royal Mail Group losing over £1 million a day on its operations
  • It needed to overhaul frontline operations, streamline its transport network and introduce more efficient mail centres to improve customer service
  • Immediate access to company information systems was necessary to facilitate faster decision making on the move

Solution

  • Completed a three-month trial of the BlackBerry® solution, which resulted in the deployment of BlackBerry smartphones to 400 managers and salespeople
  • The BlackBerry solution provides mobile access to company information systems and ensures users are in constant contact using email, calendaring and voice communication

Benefits

  • The BlackBerry solution has improved communications efficiency, allowing users to handle emails and make calls whilst on the move
  • BlackBerry smartphones have sped up decision-making and collaboration amongst managers and reduced the workload for the IT department
  • Users no longer have a multitude of unread emails accumulating in their inboxes during prolonged absences