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Skytrans

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“The BlackBerry solution enables our staff to provide a better level of service by re-routing shipments to a new destination in the blink of an eye.”
Budi Sungkono Chief Executive Officer
  • Industry: Distribution/Transportation
  • Region: Asia Pacific
  • Company Size: Small
  • Solution: BlackBerry Messenger
Full Story

Challenge

Skytrans Group relied primarily on desktop computers to manage its business operations. Since employees spent a lot of time attending meetings out of the office, significant time lapses sometimes occurred before a Skytrans Group employee responded to a vendor or partner’s request. Delays in response times have the potential of affecting customer relations, since quick responses are critical in the fast-moving logistics field.

Solution

BlackBerry® smartphones were deployed to half of the company’s employees—including those employees who work in the field. The devices offered access to email, business contacts, calendars and BlackBerry® Messenger (BBM™)—facilitating the way employees communicated with each other, partners and vendors.

Benefits

  • Helps accelerate communications and response time
  • Improves ability to handle issues
  • Enhances resource planning and allocation
  • Better decision-making

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