“The BlackBerry solution enables our staff to provide a better level of service by re-routing shipments to a new destination in the blink of an eye.”Budi Sungkono Chief Executive Officer
- Industry: Distribution/Transportation
- Region: Asia Pacific
- Company Size: Small
- Solution: BlackBerry Messenger
Skytrans Group relied primarily on desktop computers to manage its business operations. Since employees spent a lot of time attending meetings out of the office, significant time lapses sometimes occurred before a Skytrans Group employee responded to a vendor or partner’s request. Delays in response times have the potential of affecting customer relations, since quick responses are critical in the fast-moving logistics field.
BlackBerry® smartphones were deployed to half of the company’s employees—including those employees who work in the field. The devices offered access to email, business contacts, calendars and BlackBerry® Messenger (BBM™)—facilitating the way employees communicated with each other, partners and vendors.
- Helps accelerate communications and response time
- Improves ability to handle issues
- Enhances resource planning and allocation
- Better decision-making