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Synfis Service GmbH

With the BlackBerry solution and the mTicket application, our customers are guaranteed that their service requests are processed quickly and efficiently. The high level of client satisfaction has improved our reputation and helped us to generate more business.
Kai Pfeiffer Head of IT, Synfis
  • Industry: Manufacturing/Technology
  • Region: EMEA
  • Company Size: Medium
  • Solution: BlackBerry® solution with mTicket
Full Story

Challenge

  • Wanted to simplify and streamline the customer service process
  • Wanted technicians to be able to receive service requests directly, no matter whether they were in the field or in the office and be able to take responsibility for the entire workflow, from request to completion

Solution

  • BlackBerry® solution with mTicket

Benefits

  • Increased productivity
  • Significantly decreased costs
  • High employee and customer acceptance
  • Increased competitiveness