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Tax Belén

Our taxi drivers are very happy with the use of the BlackBerry solution. They’ve seen an increase in the amount of pick-ups they do every day, and they drive shorter distances to customer locations.
Gildardo Jaramillo General Manager
  • Industry: Distribution/Transportation
  • Region: Latin America
  • Company Size: Large
  • Solution: Automated Taxi Dispatch System by WideTech
Full Story

Challenge

  • Tax Belén needed to automate its taxi dispatch service, reduce the workload and streamline communications for dispatchers who assign taxi service.
  • Dispatchers used two-way radios to communicate with drivers. Locating the nearest driver was time consuming and meant that dispatchers sometimes assigned drivers who were further away.

Solution

Tax Belén replaced its two-way radio system with BlackBerry® smartphones. It implemented the Automated Taxi Dispatch System application by WideTech, which uses the GPS capability on the BlackBerry smartphones.

Benefits

  • Reduced workload on dispatchers
  • Ability to quickly locate taxi drivers
  • Improved customer service
  • Increased driver productivity
  • Reduced wait times for customers
  • Lower operating and maintenance costs