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TOPTEQ

The quick reaction times and ability to process information systematically in a well-structured mannerare indespensable for our business success. BlackBerry allows us to be mobile, fast and available.
Stephan Giehl IT administrator, TOPTEQ
  • Industry: Field Service/Automotive
  • Region: EMEA
  • Company Size: Medium
  • Solution: Mobile email, mobile ERP application
Full Story

Challenge

  • TOPTEQ is a full service company offering maintenance for service station buildings across Germany
  • Employees must be ready to respond to unexpected problems as quickly and efficiently as possible
  • Managing orders and staff operation plans via mobile phones was expensive and time-consuming, and often led to mistakes

Solution

  • BlackBerry® smartphones enabled with a software solution from SCHIFFL Mobile to connect to the Enterprise Resource Planning (ERP) application on the move
  • Technicians and specialists receive job tasks immediately on their BlackBerry smartphones, via Microsoft® Exchange and log onto TOPTEQ’s ERP system to check for details

Benefits

  • TOPTEQ has estimated the new process has saved the company several thousand Euros after just a few months
  • Each technician now saves up to seven hours a week
  • Quick adoption of the BlackBerry solution by TOPTEQ employees
  • Improved responsiveness and service quality