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Torex

BlackBerry is much more advanced than the old devices we were using. The hand-helds are smaller and therefore easier to carry.Users love everything about them - the interface, the colour screen, the keyboard.
Gordon Rogers Operations Director for UK and Ireland, Torex Retail
  • Industry: Manufacturing/Technology
  • Region: EMEA
  • Company Size: Large
  • Solution: BlackBerry® Enterprise Solution
Full Story

Challenge

  • Torex’s existing mobile system was based on old communication technologies and gave limited opportunities for growth, as it wouldn’t let Torex add new features such as service call history and inventory management
  • The company needed a more flexible, more open solution
  • Torex wanted to reduce costs while improving productivity, customer service levels and security

Solution

  • BlackBerry® Enterprise Solution
  • BlackBerry smartphones with Interchange Mobility Suite, a field services application

Benefits

  • Employees are able to access service call information, which they can view and update in real time while on the road
  • More user friendly system, resulting in time and money savings on training and support
  • Smaller devices, making them easier for field services team to carry
  • Plans to roll out the solution across all of Torex’s European operations