Skip to content
Important message: JavaScript must be enabled to use this site. Please enable JavaScript in your browser and refresh the page.


The openness and speed which information circulates and people are able to communicate with the BlackBerry solution is a real revolution for Weldom.
Loïc Porry managing director, Weldom
  • Industry: Retail/Wholesale
  • Region: EMEA
  • Company Size: Medium
  • Solution:
Full Story


  • Weldom is a French chain of DIY stores owned by Groupe ADEO that was looking to improve employee communication and collaboration and improve its customer service.
  • Due to the nature of the work, communication had to be mobile and immediate.
  • Weldom wanted a solution that would allow employees to communicate internally as well as contact customers to let them know a special order had arrived.


  • BlackBerry® smartphones
  • Mobile retail applications developed by ID2I
  • BlackBerry® Enterprise Solution
  • BlackBerry® Messenger (BBM™)


  • The solution has helped make the work flow more efficient by providing employees with instant access to corporate, store and inventory information.
  • Using BlackBerry Messenger, Weldom employees created BBM communities improving team morale, and use the service to improve customer service.
  • Employees are instantly contactable which accelerates decision making and information sharing.